The challenge for the after-sale service:
1) limitation of service how to monitor?
2) service of processing speed?
3) customer service staff on-the-job, on how to track?
4) customer service staff how to efficient and reasonable arrangement?
5) customer service how accurate budget, cost accounting?
6) customer service improvement direction in there?
7) how to promote the company s products, services, and improve service?
 
The solution:
Omni-direction after-sales service management system(ASMS) is dedicated to equipment, product manufacturers to develop a set of transparent and efficient management software.This software is a set of basic services in the cloud SAAS software, customers can pay rent by way of low cost, also can according to the size and needs of customers, the software also can be deployed in the client company alone.
1, ASMS system overview:

2, ASMS system main module:
Call center management;
The service request access, classification;
Service fee budget;
Service quotation;
Dispatching single and personnel management;
Service for examination and approval;
Service implementation;
Archive service result;
Service contract management;
Service visits;
Service effect evaluation;
Task schedule management;
Service terminal (hand-held) management;
Spare parts management;
Old piece recycling management;
Auxiliary decision analysis;
Data security;
Expert knowledge base.
 
3, ASMS system main UI:

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