The challenge for the equipment manufacturer:
1, the equipment sold more and more;
2, customers more and more widely, and possibly overseas customers;
3, customer feedback equipment failure to service, how to quickly provide customers with accurate solution?
4, how to be more efficient and low cost service to all customers?
5, how to better accurate tracking equipment usage?
6, how best to dig out the useful information to promote the company s products quality and service quality?
 
The solution:
Omni-direction technology equipment remote centralized management system (RCMS) is designed for real-time monitoring equipment manufacturers developed a set of remote device management system, can realize the real-time monitoring, management and control of the remote device software updates. 
Omni-direction technology equipment remoequipment remote centralized management system (RCMS) important point is: in addition to equipment manufacturers outside their own use, this system can also be based on demand and authorized open to equipment manufacturers suppliers, directly to the customer, the customer s customer directly, such as the third party to use, better and more efficient services to customers.
1, RCMS system overview:

2, RCMS main function modules:
Remote communication management module;
The remote device real-time monitoring module;
The remote device real time alarm, fault monitoring module;
Real time data, history data management module;
Real time curve, history curve management module;
The remote device real-time video monitoring module;
The remote device debugging auxiliary diagnosis module;
The remote device control program to upgrade module;
Location map management module;
Handset PDA or mobile terminal monitoring module;
Omni-directional after-sales service management system (ASMS) interface module;
The third party system access management module.
 
3, RCMS application example:

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